FAQS 2018-10-03T14:30:44+00:00


Do you accept insurance?

No. I am not on any insurance panels.

Why don’t you accept insurance?

Your privacy and the quality of your treatment are top priorities for me.  To learn more about why I believe self-paying might be a good option for you, click here.

How much does each session cost?

I charge $100 for each 50-minute session.  Initial phone consultation is free.

What methods of payment do you accept?

I take personal checks, bank checks, and cash. Payment is due at time of service, and you may pay in advance if you prefer.

How long are sessions?

Sessions last for 50 minutes and end 10 minutes before the hour.

How do I know if we are a good fit?

There are thousands upon thousands of therapists available and we all have different areas of expertise and operate with slightly contrasting approaches and styles.  The most important first step in beginning therapy is to be sure that you find a practitioner that is perfect for you, so click here to find out if we will work well together.

I want to get the most out of therapy. What can I do?

Psychotherapy is most effective when clients make a serious commitment to their healing and transformation. Your active participation and dedication are crucial to your success. I encourage you to attend your sessions regularly and recommend meeting one time per week in most cases. From time to time, I will recommend optional homework in the form of readings, videos, journaling, or simple exercises.

What is your Social Media policy?

To learn more about my Social Media Policy, please click here.

Do you provide video therapy?

I find that I can typically offer clients more assistance by seeing them in person, rather than by conducting sessions by phone. However, I do provide video therapy using the video platform called doxy.me when meeting in person is not possible.

IMPORTANT NOTE: By participating in online video or phone sessions, you understand and agree that the words “therapy” and “counseling” are always used to describe online coaching sessions. I explicitly do not offer therapy or counseling via Internet video or through the telephone. Sessions will, however, likely be therapeutic, and sometimes the lines are blurred between what is accomplished in coaching and what is accomplished in therapy.

How many sessions do I need to see results?

Each case is unique. In many instances, clients begin to see results immediately. However, quite often, symptoms take time to resolve, and so it can be expected that change may take longer and occur more slowly. The work of psychotherapy is most effective when one makes a serious commitment to their healing and transformation; therefore, it makes the most sense to approach this work with an attitude of patience. Adopting this attitude is the only way to enact real, lasting change. Slow work yields profound benefits.

When do you offer sessions?

I offer sessions during the day on Mondays, Tuesdays, Wednesdays, Thursdays, and Fridays, including occasional evening sessions when I’m available.

Are sessions confidential?

The Pioneer Valley is a small community.  It’s possible that our paths may cross outside of my office.  Your relationship with me is confidential.  Feel free to say hello to me or not, whatever is most comfortable for you.

All communication between clients and myself is confidential except in the event that an individual is a danger to him or herself or another person, in which case all counselors are required by law to notify medical and law enforcement agencies for intervention on behalf of the parties involved.

What is your cancellation policy?

Therapy requires a regular commitment. I do understand that, from time to time, there may be extenuating circumstances that force you to cancel your appointment; however, I request that any cancellation or rescheduling of your appointment be made at least 48 hours in advance, by phone. 

If you cancel your session with less than 48 hours notice or are a “no-show”, you will be expected to pay the full agreed upon cost of your session.*  If my schedule permits, however, I am happy to work with you to reschedule another time to meet during the same week (Monday-Friday) of your missed appointment so that you will not be required to pay for a missed session.  Rescheduling in the same week to avoid paying for a missed session is permissible once during the week in question, and clients are allowed three such reschedules per year.

I value your time and hope that you value mine! Missed appointments or appointments canceled on short notice do affect me and also prevent me from being able to serve others in need.

*Weather conditions, illness, and emergencies are taken into consideration.

How should I communicate with you if I need to cancel an appointment?

If you need to cancel a session, please contact me by phone and leave a message. Please do not communicate about your cancellation through email, text, or social media.

How do I end treatment?

Ending treatment is best when done in a planned, mutually agreed upon way. Stopping treatment without such an arrangement can undermine or “undo” progress that you’ve made in your sessions. You are welcome to return for sessions at any time in the future provided spaces in Jonathan’s practice are available.

How do I find your office?

My office is located at:

64C Elmwood Court, (on Route.9) in Hadley, MA, 01035

As you turn into Elmwood Court (dead end), the white house immediately to your right on the corner of Route 9 and Elmwood is where you will find my office. Turn into the first driveway on your right, and please park next to the silver Honda Civic in the driveway. Go to the set of side doors and look for the full glass door on the right with the blue frame, which has “64C” and my professional information printed on the glass.

When you arrive, you may come into the waiting area but expect that it may be cool during the winter months or warm during the summer months. Many people are more comfortable waiting in their car until it’s time for their session.

Click here for directions from your location (Google maps).

How can I schedule a consultation?

You may request a phone consultation by contacting me through the “Contact” page of my website, or by calling my office at 617-515-0327. If I don’t answer, please leave your name, phone number, and the reason for contacting me. I am generally able to return your call within 24 business hours, often sooner.


By booking a private session or sessions with Jonathan Stein, you acknowledge that you have read, comprehended, and fully agreed with the following. You agree not to schedule a session until you have read, comprehended, and fully agreed to the terms and conditions of the following disclaimer.

“A private session with Jonathan is not a medical appointment, and he does not diagnose, assess, or otherwise treat any psychological disorder or condition as part of these sessions, nor does he prescribe or provide guidance with respect to medication. If you are or think you are suffering from a medical or psychological disorder or condition, please consult your doctor or other appropriately qualified professionals immediately as such conditions will not be attended to as part of these private sessions. Please consider consulting your doctor and/or mental health service provider regarding these sessions in order to make an educated and informed decision as to whether they are in your best interest.

IF YOU ARE CONSIDERING OR CONTEMPLATING SUICIDE OR FEEL THAT YOU MAY BE A DANGER TO YOURSELF OR OTHERS, PLEASE NOTIFY THE POLICE OR CONTACT YOUR LOCAL EMERGENCY MEDICAL SERVICES IMMEDIATELY. Never, ever disregard professional advice or delay seeking professional advice as a result of something you have heard from Jonathan or elsewhere, or from anything that Jonathan says or writes to you. Jonathan shall not be liable for claims or damages arising from such communications and writings, and expressly disclaims any and all liability of any nature, for any action, or non-action, taken as a result of your attending a private session or sessions, meeting, workshop, class, or retreat.

A private session with Jonathan is intended and designed to be informational, educational and therapeutic, and to provide information, support, and encouragement based on information you choose to share with Jonathan. You are fully and solely responsible for all information that you provide to Jonathan, for your interpretation of Jonathan’s words and actions, and for all actions resulting from or relating to your encounter with Jonathan. Jonathan does not guarantee or warrant any particular outcome or result from your session(s), email(s) or other electronic exchange(s), engagement with his writing in any form, or any other kind of encounter with him, and makes no claims as to the effectiveness of the sessions. Using Jonathan’s services is entirely at your own risk without warranty of any kind, either expressed or implied, including without limitation any warranty for information, advice, or opinion offered. The services are requested by your own choice and with your inherent singular responsibility.

REGARDING ONLINE/VIDEO SESSIONS: By participating in online video or phone sessions, you understand and agree that the words “therapy” and “counseling” are always used to describe online coaching sessions. I explicitly do not offer therapy or counseling via internet video or through the telephone. Sessions will, however, likely be therapeutic and sometimes the lines are blurred between what is accomplished in coaching and what is accomplished in therapy. Coaching is a process. Many people create change for themselves in a short time, but to refine and sustain changes takes longer, possibly several months or more.”

Thank you for your understanding.

*I welcome adult clients of any race, color, national origin, disability, age, sex, sexual orientation, gender identity, relationship style, religion (or non-religion), creed, body size, etc.  All are welcome!